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Home > Privacy Policy

Privacy Policy

We are committed to addressing the privacy concerns of all users of this website. The following statement is to inform users of our privacy principles and guidelines. Use of this website by you will be considered your acknowledgment and acceptance of this privacy statement.

BROWSING THIS WEBSITE: Visitors who browse this website do so on an anonymous basis. We have not configured this website to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide us with information, we will not know your identity, your e-mail address, or any other information identifiable to you

INTERNET PROTOCOL (IP) ADDRESS: An IP address is a number that is automatically assigned to your computer every time you browse the Internet. When users request a page from our site, our servers log the user's current IP address. We use IP addresses to help diagnose problems. We do not link IP addresses to anything personally identifiable. Thus, each user session is anonymous

COOKIES: Like many companies, from time to time we may use "cookie" technology on our Site. When you visit our site, the cookie tells us whether you've visited us before or are a new visitor, where you were referred from and also tells us if you booked. The cookie does not track any personal information about you or provide us with any way to contact you, and the cookie does not extract any information from your computer.
You may occasionally receive cookies from unaffiliated companies or organizations, to the extent they place advertising on our Site or are linked to the Site. These third-party cookies may collect information about you when you "click" on their advertising or content or link. This practice is standard in the Internet industry. Because of the way in which the Internet operates, we cannot control collection of this information by these third parties, and these cookies are not subject to this Privacy Statement.

COLLECTION OF INFORMATION: When we need to collect information from you, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation, we will ask you for information such as name, address, telephone number, e-mail address, credit card type, credit card number, expiration date and room preference (non-smoking room or no preference) to process your reservation. We will use your e-mail address to send a confirmation and, if necessary, might use the other information to contact you for help to process the reservation. When we ask you for personal data when making a reservation or purchasing a gift certificate, including your name, address and credit card data, it is transferred over a Secured Sockets Layer (SSL) line provided you are using an SSL enabled browser such as Microsoft Internet Explorer. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https". After information reaches us it is stored on a secure server that resides behind a firewall that is designed to block access from outside the Company. We may also ask you to fill out an online customer survey, to obtain your suggestions or comments about your use of our services, or for similar purposes. Providing this information is voluntary. We also, at times, may use an interactive dialogue product to assist visitors while on certain web pages. The content of the dialogue is not identifiable to you unless you voluntarily provide us with your name or other information regarding your identity. The dialogue product is used only to facilitate your visit by providing the additional information you request, and the content will not be stored and used by us except for quality assurance and statistical analysis purposes, so that we can better anticipate our prospective customers' needs.

USE OF INFORMATION: We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and strict corporate policies regarding protection and use of confidential information. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information is generally processed and stored in the United States, in which data protection laws are not as comprehensive as in the European Union. Information gathered is used only for the purpose for which the information was collected and is not used or shared with other companies. The personal information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request. If you cancel your reservation, the information is stored for record keeping purposes only and is not accessed again. After completing your stay the information you provide may be used for direct marketing our hotel. We may use the services of a third party mail house for the sole purpose of mailing materials.

DISCLOSURE OF INFORMATION & OPT-OUT: We will not sell, trade, rent or release information to entities outside of the family of hotels, for their use without your approval and giving you the opportunity to opt-out. Links to Other Sites: If you choose to leave this site via links to other hotel sites, including those of advertisers, we are not responsible for the privacy policies or content of those sites, nor are we responsible for the cookies those sites might deposit on your hard drive.

CHILDREN'S PRIVACY AND PARENT CONSENT: If you are under 18, you may only use our web sites with the involvement of a parent or guardian. This Site is not designed or intended for anyone under age 18, and minors are expressly requested not to use this site or submit personal information. Our privacy policy prohibits us from accepting users who are under the age of 18. Should we inadvertently acquire personal information or other data from users under the age of 18, we will not knowingly provide this data to any third party for any purpose whatsoever.

PRIVACY STATEMENT CHANGES: In the future, we may need to change the privacy statement for our properties. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. Changes in the privacy statement will only affect our treatment of information supplied by you to us following the effective date of such changes, i.e., for information supplied by you prior to the change in the privacy statement, we will continue to honor the obligations of the privacy statement, for such information, in effect when the information was originally supplied by you. Information entered or re-entered following a change in the privacy statement will be governed by the new privacy statement.

EXCEPTIONS TO THE PRIVACY STATEMENT: There are two exceptions to these limits on use of personal information: (1) We may monitor and, when we believe in good faith that disclosure is required, disclose information to protect our security, property, assets and/or rights from unauthorized use, or misuse, of the Site or anything found at the Site. (2) We may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.

YOUR CONSENT TO THIS PRIVACY STATEMENT: Use of this Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this online Privacy Statement, including the collection and use of information by Hotel, as described in this statement, and also signifies agreement to the terms of use for the Site.

EFFECTIVE DATE: This policy, updated in accordance with certain state law requirements, is effective as of June 1, 2010.

CONCLUSION: Your privacy concerns are important to us. We hope this privacy statement has been helpful to you. If you have any questions about this privacy statement or privacy concerns please contact us at contactus@senzahotel.com.

SENZA PRIVACY POLICY

OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We loathe spam as much as you do!
  • We will never sell, rent or otherwise distribute or make public your personal information

RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
EU General Data Protection Regulation 2018 (GDPR)

PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

SITE VISITATION TRACKING

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer's IP address, which could be used to personally identify you, but Google does not grant us access to this. We consider Google to be a third party data processor ( see section below ).

GA makes use of cookies, details of which can be found on Google's developer guides. Our website uses the analytics.js implementation of GA. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
In addition to Google Analytics, this website may collect information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it.

BLOG

Should you choose to add a comment to any posts that we have published on blog sites, the name and email address you enter with your comment will be saved to this website's database, along with your computer's IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name and email address that you supplied will be shown on the public-facing website.

Your comments and it's associated personal data will remain on this site until we see fit to either

  • remove the comment or
  • remove the blog post. Should you wish to have the comment and it's associated personal data deleted, please email us here using the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

CONTACT FORMS AND EMAIL LINKS

Should you choose to contact us using the contact form on our Contact us page, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section below. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.

EMAIL NEWSLETTER

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to Benchmark who provide us with email marketing services. We consider Benchmark to be a third party data processor (see section below). The email address that you submit will not be stored within this website's own database or in any of our internal computer systems.

Your email address will remain within Benchmark's database for as long as we continue to use Benchmark's services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining email newsletter.

THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section above.

 

COOKIE POLICY

This policy covers the use of cookies and other technologies. The types of cookies we use fall into 3 categories:

  • ESSENTIAL COOKIES AND SIMILAR TECHNOLOGIES

These are vital for the running of our services on our websites and apps. Without the use of these cookies parts of our websites would not function. For example, session cookies allows a navigation experience that is consistent and optimal to user's network speed and choice of device.

  • ANALYTICS COOKIES AND SIMILAR TECHNOLOGIES

These collect information about your use of our websites and apps, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally these cookies allow us to see overall patterns of usage at an aggregated level.

  • TRACKING, ADVERTISING COOKIES AND SIMILAR TECHNOLOGIES

We use these types of technologies to provide advertisements that are more relevant to your interests. This can be done by delivering online adverts based your previous web browsing activity. Cookies are placed on your browser which will remember the websites you have visited. Advertising based on what you have been looking at is then displayed to you when you visit websites who use the same advertising networks.

We may also use cookies and similar technologies to provide you with adverts based on your location, offers you click on, and other similar interactions with our websites and apps.

DATA BREACHES

We will report any unlawful data breach of this website's database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time to conform with legislation and/or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.